Shipping Policy

Thank you for shopping with us. We are a UK-based jewellery business offering jewellery, personalised products and selected custom options such as necklace lengths.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Personalised and customised jewellery may require additional processing time because each item may need to be prepared specifically for your order. Any specific production time shown on the product page will take priority over the general processing time.

Orders are not normally processed on weekends or EU public holidays.

EU Delivery

Standard EU delivery generally takes approximately 2–5 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, adverse weather, or other circumstances outside our reasonable control.

Where tracking is available, tracking details will be provided after your order has been dispatched.

International Delivery

We may offer delivery to selected countries outside the EU.

International delivery times vary depending on the destination and shipping service selected. Customers should allow additional time for customs processing.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country unless expressly stated otherwise at checkout.

We cannot guarantee that an international order will not be delayed by customs.

Personalised & Custom Orders

Personalised jewellery and custom-made items may require additional processing time.

This may include items featuring:

• Personalised names, initials or engravings

• Custom necklace lengths

• Other customer-selected specifications

• Jewellery made specifically according to the customer's instructions

Please carefully check all personalised information and measurements before placing your order.

Necklace Lengths

Where custom necklace lengths are available, customers are responsible for selecting the appropriate length at checkout.

A custom necklace length selected by the customer is considered a customer-specific specification and may affect the eligibility of the item for cancellation or return.

Delivery Problems

If your order appears to be delayed, please contact us at:

Email:  Kamiellelondon@gmail.com

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the delivery provider.

Incorrect Delivery Information

Please ensure that your delivery address and contact information are correct before completing your order.

We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Damaged Packages

If your jewellery arrives damaged, please contact us as soon as reasonably possible at  Kamiellelondon@gmail.com

Where appropriate, please provide photographs of the packaging and the jewellery so that we can assess the issue and determine the appropriate resolution.

Delivery Responsibility

We use third-party delivery providers to deliver orders. Once an order has been dispatched, delivery may be affected by circumstances outside our direct control.

Nothing in this policy limits your statutory rights under EU consumer law.