Frequently Asked Questions
Everything you need to know about our jewellery, delivery, care, and returns.
What materials do you use?
Materials vary by design and are listed on each product page. Every piece is carefully checked before dispatch.
How should I care for my jewellery?
Keep jewellery dry, avoid perfume and lotions, store it separately, and clean gently with a soft polishing cloth.
What are your delivery options?
Available delivery methods and estimated arrival times are shown at checkout. UK orders over £100 qualify for complimentary standard shipping.
Do you ship internationally?
Yes, international delivery is available to selected destinations. Duties and taxes may apply depending on the destination.
Can I return or exchange an item?
You can request a return within 30 days of receiving your order, subject to the conditions in our Refund Policy. Please review the policy for details about custom and personalised items.
Is gift packaging included?
Yes. Every order arrives in complimentary Kamielle London gift packaging.